Thank you for choosing Just Vet. This Return and Refund Policy outlines our guidelines for returning and refunding products purchased through our website or services.

1. Returns

a. Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

b. Time Frame: You have 5 days from the date of purchase to initiate a return.

c. Non-Returnable Items: Certain items, such as personalized or perishable goods, are non-returnable.

2. Refunds

a. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.

b. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

3. Shipping Costs

a. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part.

b. Original Shipping: Original shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

a. Product Exchange: If you receive a defective or damaged item, we will replace it with the same product. Contact us at [info@justvet.care] to initiate an exchange.

5. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact us at [info@justvet.care] to request a Return Authorization.

b. Package the item securely, including the original packaging.

c. Include a copy of the original order confirmation or packing slip.

d. Ship the return to the address provided in the Return Authorization.

6. Cancellations

Order Cancellation: If you need to cancel your order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [info@justvet.care].